Michael’s journey into web design started in 2010 when he rebuilt a failing e-commerce site for a family friend’s Sheung Wan antique shop. That project sparked something — he watched conversion rates climb from 0.8% to 3.2% just through thoughtful layout changes and copy refinement. It wasn’t luck. It was understanding how people actually interact with websites.
Since then, he’s worked with over 280 small businesses across Sheung Wan and Central. His specialty? Taking websites that exist purely as digital business cards and transforming them into systems that actually generate measurable business growth. He completed formal certifications in UX design at General Assembly and Conversion Rate Optimization through the Digital Marketing Institute, then formalized his approach by launching a boutique design agency in 2015 focused exclusively on Hong Kong SMEs.
What drives Michael is witnessing that moment when a small business owner realizes their website can actually work for them. He approaches teaching the same way — not with abstract design theory, but with the pragmatic psychology of what actually converts visitors into customers. He knows the real constraints Hong Kong business owners face: tight budgets, multilingual audiences, and the pressure to compete with larger brands.